# How We Saved 600 Hours of Support Work with AI in a Ticketing System

**Authors:** Andrey Maksimenko
**Published:** 11.09.2025
**Reading time:** 14 minutes

> See how dev.family reduced customer support workload by 600 hours through AI implementation. Read the full case study and get actionable insights.

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**Tags:** AI

[Read on dev.family](https://dev.family/blog/article/how-we-saved-600-hours-of-support-work-with-ai)