Custom Software forDark, Ghost & Cloud Kitchens

A ghost kitchen is a professional food preparation facility designed exclusively for food delivery. They have no dine-in area and rely on online orders placed via delivery apps or a brand’s own digital channels.

Because it lowers startup costs and overhead while letting restaurants test new menus or brands with minimal risk. This model also aligns with the growing demand for online food delivery.

The main challenges are strong dependence on delivery platforms, limited direct contact with customers, and high competition. Additionally, some restaurants may struggle to build a unique brand identity without a physical presence.

The terms are often used interchangeably. In most contexts, they refer to the same type of kitchen: one without a dining area that focuses solely on delivery.

Success depends on efficient operations, strong branding, and the ability to quickly adapt menus. Some dark kitchens operate multiple virtual brands from the same facility.

Orders come in through delivery apps or websites, the kitchen staff prepares the food, and delivery partners handle logistics. The entire workflow is optimized for speed and consistency.

A cloud kitchen is usually a larger shared facility where multiple restaurant brands cook under one roof. A dark kitchen is typically a single brand’s kitchen, though both terms overlap.

Because it operates "in the background" — there's no front of the house, no tables, and no dine-in customers. The kitchen works invisibly, focusing only on digital orders.