Travel planning app and website with fully automated booking processes

We have build trip planning app and website with offers from the best tour operators and flexible options for selecting hotels, flights and all related services – from transfers and meals to booking excursions.

Many websites for travel and tourism offer limited functionality to their customers. In the case of TravelGo, we needed to cover all the stages a user encounters and provide convenient tools for booking trips at each stage, with flexible choices between different options.

We had to solve the following tasks:

• Combine all the partner operators' offers into one suitable search service;
• Organise the output so that the user could select the most convenient destinations and dates;
• Fully automate the entire booking process – from selecting a country to travel to reservation hotels, flights, excursions and even meal choices;
• Provide instant real-time updates;
• Integrate multiple payment methods with the ability to pre-pay for all or part of the trip.

The first release of the website and app for travellers took place in October 2024. The TravelGo catalogue now includes:

• 15+

  tour operators

• 25

  countries

• 100k+

  tours available daily

The client came to us on the recommendation of another company we had worked with. After studying the cases in our portfolio, he realised that we had experience in travel app and website development.

At the beginning, the client only had a general idea of how the project should work and a few references. But there were no similar travel products on the local market, so we had to think not only about the technical details, but also about the functionality to meet the needs of the users.

We guided the client through all stages of project development – from the creation of travel website design and detailed user flows to the selection of the technology stack. Of particular note was the application's clean and user-friendly design, which drew on our own experience of applying current UI/UX design trends. At each stage, the team provided progress reports and promptly made changes to improve the product and ensure a successful release. You can read more about how our process worked here.

An additional widget for those who do not care about travel dates and where the best prices are presented. The user selects destinations and compares the cost of trips for different dates. All offers have default search parameters – 7 nights for two adults. When booking a tour, these parameters can be changed and the cost is automatically adjusted to the new parameters. Information on each tour is updated in real time via an automatic request to the backend. The calendar therefore always shows the most up-to-date prices.

To further promote the project, we have created a section where the client can publish any useful information using the admin panel, which can attract users through SEO promotion:

• News for tourists;
• Tour operator news and promotions;
• Travel tips and guides.

The blog is only available in the design of the travel website. The client decided not to include it in the mobile app.

Let's plan a spontaneous trip to Istanbul together using the Hot tours widget.

After clicking on a destination, the page of the hotel for which the "hot" offer is available automatically opens in a new window. We can see its photos and proceed to the choice of room category – Standard, Superior, Deluxe – as well as other options that the accommodation implies. For each option, the best price is displayed, with the possibility of comparing it with offers from other tour operators. You can change the dates and specify the exact number of nights using the widget above. You will also see all the options included in the price of the tour – flights, transfers, accommodation, medical insurance.

Let's say we have chosen a superior room without meals. We click on the 'Book' button, the system saves these parameters in the general travel request and automatically takes us to the next stage – the selection of flight options.

The list of airlines and flight options will be generated taking into account the dates of your trip. For each option, you can see the travel time, whether there are connections, the type of flight and information about luggage. There are filters for selecting the type of luggage – choose the desired format and only the most suitable options will be displayed.

Flight price information in this part of the booking is also updated in real time. For example, if the user waits too long, the price may increase due to increased demand for the trip, or decrease if the operator decides to run a promotion for the selected destination.

The user can also book the hotel separately, without having to buy a tour or a flight.

The user checks the details, fills in personal information to create a contract and proceeds to payment.

To purchase a tour or book a hotel, the user must be authorised by phone number and then enter the passport details of each guest. These details will be passed to the tour operator to formalise the contract for the purchase of the tour, and will also be used to book the hotel and purchase airline tickets. If you wish, you can store these details in the TravelGo system so that you do not have to re-enter them when booking new trips.

At this stage of the booking process, the system will again check the availability of the tour and its current price. If the tour is already fully booked or the price has changed, you will be notified.

Then we move on to the final stage – this is where you will find the services that are already included in the price of the tour. These are usually standard insurance, transfers and excursions. Additional options can be paid for separately – for example, active extended insurance or excursions. If you have any special requirements, please indicate them in a special box. The tour operator will forward all information to the hotel.

Before you pay, you can read the cancellation policy to make sure you are aware of all commissions and refund policies if for any reason the trip does not take place.

Then all you need to do is pay for the tour or booking - some hotels and tours are paid for in full, others just require a deposit. You can also pay in cash at the TravelGo office.

Once prepayment is received, the tour is booked in the operator's system and a confirmation is sent to the user's contact email address. All data is updated in real time and the user is immediately notified of any changes to costs, dates and other conditions.

Options that improve the user experience.

The team started working on prototypes in July 2023, and in November 2024 we fully launched the website and released the mobile app and website design for tourism. Now we stay in touch with the client to scale the product and add new features to make TravelGo one of the most convenient mobile apps and websites for the tourism industry.

• 12+

  months

TravelGo is a product designed to make booking as easy as possible, with sophisticated architecture under the hood. Instant updates and customisable settings allow users to track the best deals and flexibly manage their travel plans. This allows both travellers and suppliers to track cost changes and flexibly manage booking parameters without losing important details.

The user simply selects a destination of interest or a hot tour and submits a request to the operator's admin panel. The manager studies all the details and contacts the customer to confirm the booking.

Here are some changes we have already started working on as a travel website development company. The following options will be available to users in the next release.